FAQ’s on Pop Up Sockets

What is a pop up socket?
A pop up socket is a type of power outlet that can be easily hidden when not in use, and then "popped up" when needed. These sockets are commonly found in kitchen countertops, desks, and other surfaces where a permanent power outlet may not be desired. They are a convenient way to add additional outlets to a space without having to install them directly into the wall.

What are the benefits of pop up sockets?
There are several benefits to using pop-up sockets:

  1. They can be easily hidden when not in use, which helps to keep your space looking clean and clutter-free.
  2. They provide an extra outlet for charging devices or plugging in small appliances without having to use extension cords or power strips.
  3. They are easy to install and can be used in a variety of settings, including homes, offices, and commercial spaces.
  4. They can help to prevent tripping hazards and other safety issues by eliminating the need for long cords or cables that can be easily tangled or tripped over.
  5. They are available in a variety of styles and colors, so you can choose the right pop up socket to match your décor.
What happens if I spill something on my bench-top and the pop up power point gets wet?
Our models are designed for kitchens and designed to withstand spills safely. If water is spilled on your bench-top in the vicinity of your pop up power point, and the power point is wet, the first thing we recommend is to switch off or disconnect the power going to the unit from either under the bench or your household electrical control panel.

Once the power is disconnected, you can then proceed to drying any water on the unit as well as above and below the bench-top. Once the water is dry, we recommend waiting a further 24 hours before reconnecting power to the unit. From here, you can continue using the pop up power point as normal.

Refer to this blog post for more information.

What happens if I have a fault with my unit after the warranty period?
We’ve designed and tested these units for use over many years withstanding in a normal environment. If your product does have a fault outside of the warranty period, we provide an affordable repair or replacement service.

Do you provide after sales-service, and how do I contact you?
Yes, we provide an after-sales service. You can contact us via phone – through our ‘request a call back’ feature, where you give us your name and phone number, and we ring you back as soon as possible.

Do I need a licensed electrician to install this product?
No, no electrical work is needed to install these products. We have designed the unit with a plug, allowing you to plug the unit into any other power socket – below your installation surface.

What is the process in making a warranty claim if I have an issue with my product?
If your product malfunctions within the warranty period, we will repair or replace it free of charge. We keep digital records matched with product serial numbers for every order, so you do not need to worry about keeping your receipt.

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