Our Returns Policy has changed and we thought we would break it down for our customers.
We offer 3 distinct levels of warranty & after-sales service, these are classified as class A, B & C.
Class A is the highest level of service we offer, and Class C is the lowest.
Each product indicates the service class level that is associated with it on its respective product page.
Some key features of our warranty and returns policy is outlined below.
(Premium Warranty Service)
(Standard Warranty Service)
(Budget After Sales Service)
|Full refunds offered within 30 days.||Full refunds offered within 14 days.||Full refunds offered within 14 days.|
|MPS pays postage ALWAYS within Australia only.||MPS pays postage ALWAYS within Australia only – if the product is received with fault (DOA).||Customer pays return postage to MPS – or drops off to MPS store.|
|75% refunds for between 30-60 days if item is used. 100% refund if item is unused. Customer must pay in this case for return postage.||85% refunds for between 14-60 days if item is used. Customer must pay in this case for return postage.||75% refunds for change of mind. Customer must pay in this case for return postage.|
|DOA’s (Dead On Arrival) items are always replaced (not repaired).||DOA’s (Dead On Arrival) items are either repaired, or replaced.||DOA’s (Dead On Arrival) items are either repaired, or replaced. But must be returned back to MPS by customer.|
|Repairs on all items offered completely free within warranty period.||Repairs on all items offered completely free within warranty period.||Repairs on all items offered free within 30 days. Otherwise, customers must pay for repair.|
Want some more information or unsure what warranty class your product falls into? Get in touch with us: Contact Us