New: Download our Specification / Data Sheet for our V1, V2, V3 & V4 Pop Up Power Outlets
Model: V4 Colour: Silver [Matte] Material: Refined Hardened Scratch-Resistive PVC Plastic
Warranty: 12 Months Australian Warranty – Lifetime parts & repair service
Installation Hole Size: 102mm diameter for best fit
Space required below surface: XXXmm from top of surface, XXXmm in diameter
Module Configuration: 2x Australian Outlets, 1x USB charging outlets [1.05a]
Cable Length: XXXm Cable Type: IEC Plug: XH022B [250V 10A]
Degree Of Protection: XXXXXX
Rated Voltage: 240V~ Rated Current: 10A Technical Model: V3M
Trademark: SebNet Australian Standards for Components:
FAQ’s [Frequently Asked Questions]:
Q. Is this model spring-loaded and does it automatically come up?
A. Yes, this unit is motorised, and comes up automatically by the push of a button.
Q. What happens if I have a fault with my unit after the warranty period of 12 months?
A. We’ve designed and tested these units for use over 25 years withstanding in a normal working environment. If you do have a fault, we provide an affordable repair service, generally less than $35 [including postage both ways], and our repair staff can fix your unit within 3 days [within Australia]. For example, if you drop something heavy on the unit, and the shell dents heavily, the cost of repair is $30, and we give you the postage label to send it back to us, and we return it to you within 3-5 days. We always keep all spare parts, for all our models, so we will always be able to fix every issue.
Q. Do you provide after sales-service, and how do I contact you?
A. For many online businesses, both domestic and international ones, after-sales service is poor. We reply to 98% of customer emails within 24 hours, and we work to resolve each of them as soon as possible. We are based in Australia, and are easy to deal with. You can contact us via phone – through our ‘request a call back’ feature, where you give us your name and phone number, and we ring you back as soon as we are available to, within 24 hours.
Q. Do I need a licensed electrician to install this product?
A. No, no electrical work is needed to install this product. We have designed the unit with a standard Australian plug, allowing you to plug the unit into any other power point [bellow your installation surface]
Q. What is the required distance this unit must be when installed from an active water source such as a tap?
A. Visit the following webpage for more information: http://www.build.com.au/distance-between-water-and-power-points
Q. I would like some more assistance, or I have some further questions, how can I contact you?
A. There are various ways you can contact us. You can email us at Contact@ModernPowerSolutions.com.au – we generally reply with 24 business hours or you can speak to us over the phone. Click here to send us you name and phone number, and we will call you back as soon as we can [within 24 hours].
Q. What is the warranty that is included with the product, and what is the process that is involved in making a warranty claim?
A. We include 12 months warranty. If your product malfunctions within 12 months, we will repair or replace it for you free of charge. We will cover both [2-way] postage costs, and repair or replace the unit within 5 days. We keep digital receipts matched with product serial numbers for every order, so don’t worry about keeping the transaction receipt. All we require for a warranty claim is a confirmation of your name, address and an approximate date of purchase. From this, you will need to pack the unit securely, and we will send you a prepaid postage label to stick onto the unit. You will then be required to drop the unit off at an Australia Post retail outlet. Once we receive the unit, we will match its serial number with your receipt, and repair the fault, then send it back to you between 3-5 days.
Electrical Compliance Documentation