User Manual [available on our website]
Recommended for: Kitchens
When designing our homes and offices, we are faced with decisions about the smallest of details as indeed it is the trifling aspects of modern spaces that set them apart. When it comes to deciding on electrical fittings however, most people don’t look any further than the white plastic plug assuming that’s their only option.
That’s why MPS pop-up power points are revolutionising the way we access power in our kitchens, offices and other spaces. The days of searching for the perfect power solution are gone. Charge multiple devices simultaneously, quickly, simply and neatly with convenient Australian standard power points USB charging ports capable of charging most USB charging devices. Featuring a unique and vibrant design (Available in an array of colour options), the V2 is sure to set your space apart.
- Model: MPS V2SBSS
- Colour: Black Stainless Steel [Top], Black Shell
- Top Material: Refined Hardened Scratch-Resistant PVC Plastic
- Warranty: 12 Months Australian Warranty – Lifetime parts & repair service
- Installation Hole Size: 100-102mm Diameter [102mm for best fit]
- Space required below surface: 290mm from top of surface, 100mm in diameter
- Module Configuration: 2x Australian Outlets, 2x USB charging outlets [1.05a each]
- Cable Length: 2.15m
- Cable Type: H05VV-F [3x 1.5mm2]
- Plug: XH022B [250V 10A]
- Degree Of Protection: IPX0 [against harmful ingress of water], IP2X [against access to hazardous parts and against harmful ingress of solid foreign objects]
- Rated Voltage: 240V~
- Rated Current: 10A
- Technical Model: V2SebNetPUPP
The MPS “V2” Pop Up Power Point is simple to install. A hole with a diameter of 102mm is required in the desired installation surface. The unit can then be fitted to the hole, and plugged into a standard power point underneath the bench top surface. The unit is then ready for immediate use – No professional help required!
FAQ’s [Frequently Asked Questions]:
Q. Is this model spring-loaded and does it automatically come up?
A. No, you are required to pull the unit up manually out of the surface to allow it to ‘pop up’ and be ready to us. We have other motorized models that enable the unit to come up automatically at the puck of a button.
Q. What happens if I have a fault with my unit after the warranty period of 12 months?
A. We’ve designed and tested these units for use over 25 years withstanding in a normal working environment. If you do have a fault, we provide an affordable repair service, generally less than $35 [including postage both ways], and our repair staff can fix your unit within 3 days [within Australia]. For example, if you drop something heavy on the unit, and the shell dents heavily, the cost of repair is $30, and we give you the postage label to send it back to us, and we return it to you within 3-5 days. We always keep all spare parts, for all our models, so we will always be able to fix every issue.
Q. Do you provide after-sales-service, and how do I contact you?
A. For many online businesses, both domestic and international ones, after-sales service is poor. We reply to 98% of customer emails within 24 hours, and we work to resolve each of them as soon as possible. We are based in Australia and are easy to deal with. You can contact us via phone – through our ‘request a call back’ feature, where you give us your name and phone number, and we ring you back as soon as we are available too, within 24 hours.
Q. Do I need a licensed electrician to install this product?
A. No, no electrical work is needed to install this product. We have designed the unit with a standard Australian plug, allowing you to plug the unit into any other power point [below your installation surface]
Q. Does this product meet Australian electrical standards?
A. Yes, we have tested and certified all our products to meet SAA standards in Australia. Our test reports and certificates are available to you on request. Send us a message if you would like a copy.
Q. What is the warranty that is included with the product, and what is the process that is involved in making a warranty claim?
A. We include 12 months warranty. If your product malfunctions within 12 months, we will repair or replace it for you free of charge. We will cover both [2-way] postage costs, and repair or replace the unit within 5 days. We keep digital receipts matched with product serial numbers for every order, so don’t worry about keeping the transaction receipt. All we require for a warranty claim is a confirmation of your name, address and an approximate date of purchase. From this, you will need to pack the unit securely, and we will send you a prepaid postage label to stick onto the unit. You will then be required to drop the unit off at an Australia Post retail outlet. Once we receive the unit, we will match its serial number with your receipt, and repair the fault, then send it back to you between 3-5 days.
Buyer Agreement (Updated January 2016)
1.1. Please read the following Terms and Conditions carefully before placing your order. These Terms and Conditions contain important information about the ordering, processing, fulfilment and delivery of goods, including limitations of liability.
1.2. These Terms and Conditions constitute a contract between the customer (yourself) and Modern Power Solutions PTY LTD hereon referred to as “MPS PTY LTD”
1.3. By browsing the website, or placing an order, you agree to these Terms and Conditions as set out below, which constitutes a legally binding agreement between us and you for the supply of products.
1.4. The agreement together with your order constitutes the entire agreement between us and you for the supply of Products. The agreement cannot be varied unless we agree to vary it in writing or by email.
1.5. You must take your own precautions to ensure that your process for accessing the website does not expose you to risk of viruses, malicious computer code or other forms of interference which may damage your computer system. We take no responsibility for any such damage, which may arise in connection with your use of the Website.
1.6. Orders will be deemed to have been received by Modern Power Solutions PTY LTD at the time Modern Power Solutions PTY LTD sends an order confirmation to your nominated e-mail address.
1.7. MPS PTY LTD reserves the right to decline to enter into a purchase contract with you and may cancel your order at any time prior to dispatch of the product(s).
2.1 All refunds may take up to 10 business days to be processed.
2.3 To the extent permitted by law we will not be liable for any loss of income, loss of profits, loss of contracts, loss of data or for any indirect or consequential loss or damage of any kind howsoever arising and whether caused by tort (including negligence), breach of contract or otherwise; and our maximum aggregate liability for any product supplied to you whether in contract, tort (including negligence) or otherwise shall in no circumstances exceed the amount payable by you to us in respect of the product(s) in question
2.4. For the avoidance of doubt, nothing in this clause limits or restricts your ability to make a claim that may be available to you for our failure to comply with a guarantee under the Australian Consumer Law.
3.1. Most Ordered items will be dispatched directly from our Sydney warehouse, however will originate from global manufacturers, and may be sent directly from these manufactures in such circumstances where we are low on stock, or you require a custom order
3.2. Stock is limited and may become unavailable at short notice, despite being displayed online otherwise. However, if you do purchase a product that has an expected handing-time delay beyond 3 days, you will be notified via email, and offered a full refund. You may also choose to be notified when the product becomes available again.
3.3. Modern Power Solutions PTY LTD uses Third Party Logistics companies and postal services including (but not limited to) Australia Post, Toll Express, DHL, FEDEX and Couriers Please. This makes it often difficult to maintain consistency in postal times. However it is expected that you receive your product within 3-5 days of ordering, unless otherwise specified, such as Express postage options or 24hour RUSH.
3.4. If your product has been damaged in transit, we will review the damage with the courier providing the complain is genuine, we will then provide you with a brand new replacement after the product has been returned to us, The return postage cost of the product is levied onto the customer in this instance.
3.5. Tracking information is always available, however not often provided to the customer. If you would like tracking information, please request it after you have placed your order and one will be provided along with the courier services used to deliver your item.
3.6. Pickup is only available for larger orders for certain products, and contact must be made prior to purchase, to organise suitable times between the customer and our warehouse.
3.7. Currently we accept payment in the form of Bank Deposit, Cheque, Cash on Pickup (limited availability) and PayPal. However for orders over $1000, a 2% credit fee may apply to purchases paid via credit card [PayPal].
3.8. International shipping costs may apply, please contact us first to confirm correct cost, and postage times, this will vary depending on the size and value of your order.
3.9 We are here to help; feel free to contact us at any time either via phone, email or text. We provide Sales support throughout every purchase experience to all our customers free of charge, with an average email response time under 24 hours.
4.1. Products sold by our business must be used at your own risk. For our electrical products these risks include fire, electrical shock in extreme circumstances, death.
4.2. All Modern Power Solutions PTY LTD electrical sockets cannot be used on circuits without sufficient RCD protection, Failure to follow such instructions voids warranty and liability completely.
4.3. We appreciate customer feedback, please feel free to share with us your opinion on our quality of product and service.
4.4. After purchase, your provided email address will automatically be added to the Modern Power Solutions PTY LTD mailing list. You can unsubscribe at any time.
5.1. For orders with a value of over $1000AUD:
5.1.1. A change-of-mind return fee of 5.6% applies to customers.
5.1.2. Full refunds will be provided to faulty items, however generally we test and report all products in orders over $1000 to ensure they are in working condition. If we test and provide a working certificate, and you still receive a faulty product, then the fault is brought upon the courier company, and a higher 8.9% refund fee applies.
5.3. For orders with a handling time of 10 days or more, customers may choose to pay 50% of the total invoice amount at the time of order, and the further 50% 2 days before the product is received. Business address details must be provided including client contact details and ABN information in such instances.